My Externship At Wild Dunes Resort - 1756 Words

Reflections of My Externship at Wild Dunes Resort On January 11th, I began my externship at Wild Dunes Resort where I was employed as a Front Desk Associate. At the beginning of my externship, I was nervous as I had spent the majority of my adult life as a stay at home mother and I also worked as a Realtor for six years. Neither of these two â€Å"jobs† required working in a large office and with a large volume of computer and operational training. So, as a result, I was a little apprehensive the first couple of weeks as I received no training from a â€Å"real person† during this time, but instead spent my time completing computer modules which truly do not represent the way operations are performed in the office. As one of my main goals included mastery of the hotel’s reservation software, I went to work on completing the modules immediately. As I said, the modules were somewhat helpful in familiarizing a person with the actual SMS system but were not accurate in the way the employees actually use the sys tem. At the end of the first couple of weeks, I did not really feel very prepared regarding the software and this did frustrate me. At least part of the time during week two, I was able to spend a little time with a trainer who taught me the very basics of check-ins and check-outs. In front desk operations, there are a million ways that an operation can proceed and I realized I was in for a long road of mastering the SMS system. My â€Å"trainer† for the week actually said, â€Å"I